FAQs
How long does order processing take?
Orders are typically processed within 1–3 business days, Tuesday through Saturday.
How long does shipping take?
Most orders are delivered within 4–7 business days after processing. Delivery times may vary depending on your location and carrier conditions.
Do you ship outside the United States?
No. At this time, Madstyle Vintage ships exclusively within the United States.
How much does shipping cost?
We offer Standard Shipping for a flat rate of $5.99 per order.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive an email containing your tracking information.
Are your items new or vintage?
Many products offered by Madstyle Vintage are vintage, antique, collectible, or previously owned pieces. Product descriptions and photographs are provided to accurately represent each item's condition.
Do vintage and antique items show signs of age?
Yes. Vintage and antique items may naturally display age-related wear, patina, finish variations, or other characteristics that contribute to their authenticity and charm.
Can I return my order?
Yes. We accept returns within 30 days of delivery for eligible items. Please review our Return & Refund Policy for complete details.
Is return shipping free?
Yes. Approved returns within the United States qualify for free return shipping.
How long does it take to receive a refund?
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
What should I do if my order arrives damaged?
If your order arrives damaged or you receive an incorrect item, please contact us within 72 hours of delivery and include photographs of the item and packaging.
Can I cancel my order?
Orders may be canceled before they have been processed or shipped. Once an order has shipped, it becomes subject to our Return & Refund Policy.
Are online payments secure?
Yes. All payments are processed through secure payment providers and encrypted checkout systems designed to protect customer information.
How can I contact customer support?
You can contact our customer support team using the contact information provided on our website. We are happy to assist with questions regarding orders, shipping, returns, or product information.
CUSTOMER SUPPORT
Phone: +1 325-657-9280
Email: support@madstylevintage.shop
Address: 129 S Chadbourne St, San Angelo, TX 76903, United States
Business Hour: Tue – Sat: 11:00 AM – 6:30 PM | Sun – Mon: Closed