Refund policy
At Madstyle Vintage, we specialize in carefully selected vintage, antique, and collectible pieces. Due to the unique nature of these items, we encourage customers to review all product descriptions, measurements, and photographs before making a purchase.
30-Day Return Policy
We accept return requests within 30 days of delivery.
Return requests submitted after 30 days from the delivery date are not eligible for a refund.
Understanding Vintage & Antique Items
Many items offered by Madstyle Vintage are vintage, antique, or previously owned pieces that may naturally display signs of age, wear, patina, variations in finish, or other characteristics associated with their history.
These features contribute to the authenticity and character of the item and should not be considered defects.
We make every effort to accurately describe and photograph each item so customers can make informed purchasing decisions.
Eligibility For Returns
To qualify for a return, the item must:
• Be returned within 30 days of delivery
• Be in the same condition in which it was received
• Include all original components and accessories, if applicable
• Be securely packaged for safe return shipment
Items Not Eligible For Return
The following items are not eligible for return:
• Final sale items
• Clearance items
• Gift cards
• Personalized or custom items
• Products damaged after delivery
• Items returned without authorization
Damaged Or Incorrect Orders
If your order arrives damaged during transit or if you receive an incorrect item, please contact us within 72 hours of delivery.
Please include:
• Your order number
• Photographs of the item
• Photographs of the packaging
• A description of the issue
After reviewing the information provided, we will determine the most appropriate resolution.
How To Request A Return
To initiate a return, please contact our customer support team with:
• Your order number
• The item you wish to return
• The reason for the return
If approved, return instructions will be provided.
Free Return Shipping
We provide free return shipping within the United States for approved returns.
Items should be packaged carefully to prevent damage while in transit.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Refund Processing Time
Refunds are typically processed within 7 business days after the returned item has been received and approved.
Depending on your financial institution, additional processing time may apply.
Order Cancellations
Orders may be canceled for a full refund before shipment.
Orders that have already shipped are subject to this Return & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us using the contact information available on our website.
Phone: +1 325-657-9280
Email: support@madstylevintage.shop
Address: 129 S Chadbourne St, San Angelo, TX 76903, United States
Business Hour: Tue – Sat: 11:00 AM – 6:30 PM | Sun – Mon: Closed